Bilingual Customer Service Representative
As a Customer Service Representative, you will assist current customers through inbound and/or outbound calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.Your specific duties in this role will include:
Initiate and field client calls in a helpful and intelligent manner in order to maintain company professionalism standards.
Understand and learn multiple business segments and clientele.
Communicate in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers, clients, and upon occasion, debtors.
Participate in various problem solving and decision making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.E. Typing and keyboarding).
Take on other additional tasks as time allows.
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change