Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. Educates clients on managed care. Assesses client s health care needs and assists clients in choosing a health plan. Maintains updated knowledge of the New York Medicaid CHOICE Project. Assists clients in enrolling/disenrolling in health plans. Receives and sorts enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness. Processes enrollment/disenrollment forms. Sends necessary letters to clients. Raises issues of concern and/or problems to the attention of the Central Operations Supervisor. Performs managed care education and enrollment services when call volume warrants. Assists or performs mailroom functions, when assigned. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by the Call Center Supervisor or management. College degree preferred; knowledge of the community to be served; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks. Preferred qualifications include two years of human services experience or experience dealing with the public; fluency in commonly spoken languages required for some positions.