Call Center Representative

Irving, TX

Post Date: 09/04/2017 Job ID: 2686512 Industry: CSR
Serve as a direct point of contact for individuals registering for federal assistance and seeking relief from Hurricane Harvey. Assisting callers with program referrals through multimodality applications, e.G. Phone, live chat, email, and social media. Conduct an interview and/or inquiry with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview. Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance. Perform additional duties assigned. Examples include, but are not limited to: Helpline (HL), Rental Resources, Transitional Sheltering Assistance (TSA), Pre-Placement Interviews (PPI), Indexing, National Emergency Family Registry Locator System (NEFRLS) database, and tracking donation offers from the public. Complete all data entry while the individual seeking assistance or information is actively communicating. Attend all scheduled shift meetings to receive event specific information prior to beginning shift.Qualifications: Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications Read, write, and speak English fluently. Have knowledge and experience with personal computers in a Microsoft Windows-based environment. Ability to type 25 wpm. High School Graduate or GED. Availability to work a full-time shift between the hours of 6am and 10pm CST.

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