Customer Service Representative
The Customer Service Representative will provide information and assistance for individuals, families, small group employees, brokers and in person assistors seeking information, enrollment assistance, and/or services related to insurance. The Customer Service Representative informs individuals regarding enrollment, benefit counseling, and eligibility and enrollment for Qualified Health Plans. The Customer Service Representative will utilize the State s eligibility and enrollment system to perform all tasks and duties for customers to ensure delivery of high quality service for all Vermont consumers.
Completes all required program and corporate training.
Responds to in person, written, or telephonic customer inquiries regarding insurance including but not limited to eligibility, enrollment, benefits, cost sharing, in person assistance, timelines, program requirements, and other inquiries.
Utilizes established references and resources appropriately.
Understands computer applications utilized by the project, researching or entering data as appropriate.
Maintains a positive and professional demeanor during all interactions with coworkers and customers.
Maintains current working knowledge of community resources, procedures and policies, and program information, referring to outside sources as needed.
Achieves and maintain individual productivity and quality performance levels in line with established guidelines.
Responds appropriately to direction provided by supervisory and management staff.
Performs other duties as assigned by management.
High School diploma, GED, or equivalent certification; experience entering data into automated information systems; experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner. The Customer Service Representative must have excellent organizational, interpersonal, written, and verbal communication skills, the ability to perform comfortably in a fast-paced, deadline-oriented work environment and the ability to successfully execute many complex tasks simultaneously. The Customer Service Representative must have the ability to work as a team member, as well as independently. Preferred qualifications include a degree from an accredited college or university in a related field of study; and two-to-four years of human services or health care experience, or experience serving the public.