Document Verification Administrator

Rochester, NY

Post Date: 09/14/2017 Job ID: 2701115 Industry: Customer Service Administrator

Job Description: The Verifications Documents Administrator is responsible for reviewing documents associated with a Marketplace account and making the decision whether the document(s) validate the information attested to for the New York State of Health. Retrieves the imaged document and account from the Marketplace using information provided within the task.

Researches the information on the document(s) and compares that information against the application to determine if the document validates the application data. Generates notices to consumers who need to take follow up action.

Determines if the document or account needs to be escalated to research or account review for further work.

Determines if the document or account need to be given to DOH to work and creates a manual task.

Meets all performance requirements associated with Eligibility & Enrollment processes.

Responsible for adhering to established safety standards

Must be able to remain in a stationary position for an extended period of time

Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

Work is constantly performed in an office environment

Performs other duties as may be assigned by management.

Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Ability to successfully execute many complex tasks simultaneously

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