Member Services Representative
The Emergency Communications Operator is primarily responsible for providing information and referral services in responding to and resolving customer requests and issues. The nature of this position requires a particular emphasis on reliability to ensure that the service level requirements of our clientele are consistently achieved and proficiency in delivering exceptional customer service.
- Demonstrate proficiency in utilizing multiple systems and/or databases to evaluate, analyze and resolve customer issues and utilize sound judgment in escalation of issues
- Resolve inbound and outbound contacts in accordance with established program policies, procedures, and standards
- Resolve escalated / complex customer issues by utilizing analytical and researching skills
- Demonstrate consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication