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The Panther Grouphttps://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.pnghttps://www.thepanthergrp.comhttps://www.thepanthergrp.comUSD25.92HOURtrue
Position Summary:
Our client has a need for a Human Resources Representative to support complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes. In addition, identify process improvement opportunities, trends, develop and enhance internal standard operating procedures to provide valuable and thoughtful resolutions, independently manage work within established timeframes with a high degree of care, accuracy, and quality.
Responsibilities:
Answer calls with a smile in your voice while showing empathy where appropriate.
Be an active participant in the modernization of HR Service Delivery technology, including AI.
Participate in (and sometimes facilitate) ongoing training.
Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations.
Anticipate the further needs of a customer and provide thorough responses (email and telephone)
Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings.
Research and resolve complex colleagues’ questions, including Workday issues and transactions.
Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.
Ensure standard operation procedures (SOPs) are continually reviewed with an eye on our colleague experience and simplicity with processes.
Partner with leadership to ensure maintenance and upgrading of the case management system, including KB.
Participate in the testing of system updates and enhancements.
Build colleague trust and display empathy by providing accurate information.
As needed, assist with Auditing MyHR work for accuracy, and tracking and maintaining processes that support the execution of our objectives and key results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality.
Support the HR Transformation work by becoming involved in related projects.
Qualifications:
High School Diploma/GED required
One or more years of Contact Center and/or relevant experience is required; two years is preferred
A minimum of one year Human Resources experience
Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback. (required)
Built credibility with associates and are a valued partner to the Audit team and Team Leads and/or Manager
Proven ability to follow existing processes with superior attention to detail.
Ready to kickstart your career in the charming city of Bethlehem, Pennsylvania? This vibrant area nestled in the Lehigh Valley boasts a rich history, a thriving arts scene with galleries like the Banana Factory Arts Center, Sands Bethlehem Event Center for live performances, and the captivating architecture of the Moravian Historic District. With delectable dining options ranging from iconic cheesesteaks to local craft breweries, there's something for every palate. Explore job opportunities near popular sites like the SteelStacks entertainment complex or enjoy outdoor adventures at the picturesque Jacobsburg State Park. Join us in Bethlehem and discover endless growth possibilities in a community that blends culture, history, and opportunity seamlessly. Explore our job listings today to find your perfect fit!
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