Member Services Representative

Boston, MA

Post Date: 09/05/2017 Job ID: 2686795 Industry: Customer Service Representative

The Panther Group looking for Dedicated and Reliable Member Service Representatives to join our client team in the Boston Area.

Job Description:
  • Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members
  • Provide members with all current healthcare options available to promote member choice within the assigned network or managed care providers, using knowledge gained through training and other sources
  • Conduct a thorough health care need assessment with members, including existing and anticipated need of all eligible family members, as needed
  • Complete all related paperwork and necessary forms including enrollment forms, member requests and personal reimbursement within established time frames and guidelines
  • Perform accurately all data entry function to reflect member or provider activity/transactions

Job Requirements:
  • Background experience in customer services, human services, health care or service-related field
  • Experience with a proven track record in meeting or exceeding performance standards, schedule adherence and job skill assessments
  • Excellent organizational, written and verbal communications skills
  • Ability to perform comfortably in a fast-paced, deadline-orientated work environment
  • Ability to successfully execute proficiency in MS Window applications, Web-based applications and the ability to utilize multiple applications simultaneously
  • HS Diploma or GED Equivalent

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