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Office Assistant

Middle River, MD 21220

Posted: 03/07/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 41607 Pay Rate: 16.50

Job Description

The Panther Group is seeking Office Assistant for a call center in Union, New Jersey.

Office Assistant 

Position Job Summary:
The Office Assistant is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures.

Hours: Department hours are 7am-4:40pm M-F, flexibility in start time available.

Essential Duties and Responsibilities include the following and other duties may be assigned:
  • Assists customers with the account opening process.
  • Receives incoming email requests regarding customer services.
  • Responds to escalated to customer inquiries that require judgment in resolving issues or in making recommendations.
  • Accurately explains the terms/conditions and policies/procedures relating to the account.
  • Processes account payments.
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
  • Performs account maintenance, including account changes, adjustments, and statement requests.
  • Other duties as assigned. Qualifications:
  • Customer Service: minimum 1 year experience
  • Data entry: minimum 1 year experience preferred.
  • Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
  • Must be detail oriented and proficient

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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About Middle River, MD

Looking to take the next step in your career? Explore exciting job opportunities in the vibrant area surrounding Middle River, Maryland! Nestled in the heart of Baltimore County, Middle River boasts a blend of urban convenience and natural beauty, making it an ideal place for professionals seeking growth and fulfillment. With close proximity to iconic landmarks like Gunpowder Falls State Park, the Bengies Drive-In Theatre, and local favorites like Maryland crabs and Old Bay seasoning, Middle River offers a unique charm that is hard to resist. Don't miss out on the chance to work, live, and thrive in this dynamic region. Browse our job listings today and embark on a rewarding career journey in Middle River!
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