Middle River,
MD
21220
US
Job Description
The Panther Group is seeking Office Assistant for a call center in Union, New Jersey.
Office Assistant
Position Job Summary:
The Office Assistant is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures.
Hours: Department hours are 7am-4:40pm M-F, flexibility in start time available.
Essential Duties and Responsibilities include the following and other duties may be assigned:
- Assists customers with the account opening process.
- Receives incoming email requests regarding customer services.
- Responds to escalated to customer inquiries that require judgment in resolving issues or in making recommendations.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments.
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Other duties as assigned. Qualifications:
- Customer Service: minimum 1 year experience
- Data entry: minimum 1 year experience preferred.
- Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
- Must be detail oriented and proficient
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