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Office Clerk
Posted: 08/08/2025
Employment Type:
Contract To Hire
Industry: Customer Service Representative
Job Number: 43461
Pay Rate: 16.50
Job Description
Office Clerk / Service RepresentativeÂ
Position Job Summary:
Under the direction of the Production Supervisor, the Production Service Representative (PSR) is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures.
Essential Duties and Responsibilities include the following. Â
Other duties may be assigned.
• Assists customers with the account opening process.
• Receives incoming email requests regarding company services.
• Responds to escalated inquiries that require judgment in resolving issues or in making recommendations.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments.
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Other duties as assigned. Qualifications:
• Customer Service: minimum 1 year experience
• Data entry: minimum 1 year experience preferred.
• Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
• Must be detail oriented and proficient with computers.
• Must be able to type minimum 30 wpm
Meet Your Recruiter
Jake Carroll
Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group.
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