Research Administrator

Rochester, NY

Post Date: 06/09/2017 Job ID: 2585235 Industry: Customer Service Administrator

Job Title: Research Administrator

Major Purpose: The Research Administrator is responsible for processing escalated documents received from individual and small business consumers. The Research Administrator is the escalation point responsible for understanding and providing information for addressing and resolving escalated tasks. This may require both outbound and inbound phone responsibilities and direct contact with consumers.

Duties / Responsibilities:

Maintains updated knowledge of Insurance Affordability Programs and the information required for eligibility

Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.

Accesses, reads, and interprets data elements on all applicable Company, Project, and State systems to provide support, resolve inquires, and educate consumers.

Aids consumers seeking health care coverage.

Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Handles escalated tasks, including those where there is an issue linking documents to a Marketplace account or where an application already exists in Marketplace.

Handles escalated verification document tasks that require additional analysis related to questionable documents and other work that gets routed directly to the Client

Handles return mail using information from the envelope and the Marketplace account.

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