Research Administrator

Rochester, NY

Post Date: 09/14/2017 Job ID: 2701125 Industry: Customer Service Adviser

Job Title: Research Administrator

Major Purpose: The Research Administrator is responsible for processing escalated documents received from individual and small business consumers. The Research Administrator is the escalation point responsible for understanding and providing information for addressing and resolving escalated tasks. This may require both outbound and inbound phone responsibilities and direct contact with consumers.

Duties / Responsibilities:

Maintains updated knowledge of Insurance Affordability Programs and the information required for eligibility

Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.

Provides assistance to consumers seeking health care coverage.

Processes paper applications and verification documentation for health care coverage.

Responds to all inquiries consistent with confidentiality and privacy policies and refers consumers to alternate sources when appropriate.

Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Handles escalated tasks, including those where there is an issue linking documents to a Marketplace account or where an application already exists in Marketplace.

Handles escalated verification document tasks that require additional analysis related to questionable documents and other work that gets routed directly to the Client

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