e-Commerce Customer Service Representative

Milwaukee, WI

Post Date: 06/08/2017 Job ID: 2583341 Industry: CSR
This position will provide customer support of the pre and/or post online sales process through direct interaction with customers and dealers via phone and email to resolve issues, facilitate order placement and/or answer customer and dealer questions. This position is responsible for receiving incoming contacts from our global retail customers and dealer network and providing premium customer experiences by responding to all inquiries in a professional and courteous manner. Work activities include: entering customer orders, initiating returns, providing information about Harley-Davidson Parts and Accessories, General Merchandise and Licensed Products and resolving customer issues.This position is also responsible for building and sustaining consumer loyalty by exceeding our customers expectations with premium service. This position works within the Customer Support Center (CSC) as a part of the eCommerce Customer Care team. This position supports continuous quality improvement efforts by identifying and communicating necessary information, common trends, and customer concerns to all relevant stakeholders.Hours of operations are 8am - 8pm M-F and 8am - 5pm on Saturday. Employees must be able to work rotating shifts during that time period. Hours of operations may change during the assignment.

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