Call Center Customer Service Representative

Waltham, MA 02453

Posted: 07/24/2018 Industry: Customer Service Representative Job Number: 3272714

JOB DETAILS:Summary: The Outbound Services Agent will report directly to the Director of Operations. This position is responsible for processing outbound calls to customers at high quality and efficiency levels. Additionally, the position is responsible for providing exceptional customer service, proper documentation and proper disposition/pending process.

Duties & Responsibilities:

Outbound calling for multiple campaigns:

o CAP

o Status

o Phone History Interview

o Non-clinical

Completion of all non-clinical PHI s

Management of the PHI Problem Queue

Scheduling of clinical PHI s

Completion of additional assessment work as directed



Knowledge & Skills:

Multi-tasking

Prioritization

Communication -- verbal and written

Proficient in technology, including Microsoft Office

Customer Service expertise

Presentation skills

Attention to detail



Education/Work Experience/Requirements:

Previous customer service experience required

Customer service experience over the phone is preferred

Excellent attendance and punctuality required

Ashley Dineen
Senior Client Relationship Manager

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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