Call Center Representative

Shrewsbury, MA 01545

Post Date: 07/18/2018 Job ID: 3262315 Industry: Customer Service Representative



Duties:
  • Receives inbound phone calls and makes outbound phone calls in a call center setting.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.



EDUCATION:
  • High School Diploma or equivalent required. Associates degree or equivalent work experience preferred.



EXPERIENCE:
  • 6-12 months of relevant experience.
  • Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
  • Knowledge of medical terminology is preferred.



SKILL REQUIREMENTS:
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills
8: 30-5PM hours Mon - Fri2-3 days of training

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