Care Management Services Coordinator

Watertown, MA 02472

Posted: 05/15/2019 Employment Type: Contract Industry: Customer Service Coordinator Job Number: 3843752

Are you interested in Health Care? Our client is looking for a Care Management Services Coordinator to join their team!

  • Performs member outreach through varying methods to encourage member engagement with their care team
  • Manages and coordinates care for low acuity members, primarily through telephonic outreach
  • Participates in care planning and collaborates with the care
  • Coordinates care with other medical providers
  • Ensures needed preventative healthcare provided on schedule
  • Participates in case reviews and care team huddles
  • Implements care plans and supports members
  • Documents appropriately and timely in the care management information system
  • Collaborates with care team in coordination of care and care planning during transitions of care
  • Participates in risk management activities, including identifying and communicating issues
  • Supports the integrated care team with appointment scheduling, resource referral and member telephonic outreach
  • Responsible for tracking members and escalating risks
  • Generates reports on patient data through relevant computer systems/applications
  • Maintains current knowledge of community resources for referral and linkage to meet member needs
  • Performs other duties as assigned

  • High School Diploma or equivalent
  • Minimum 2 years related experience in a health care environment
  • Ambulatory care, high-risk population, and/or transitions of care experience
  • Demonstrates strong interpersonal and conflict resolution skills
  • Proficiency in Microsoft Office
  • Knowledge of Medicare and Medicaid, benefits and community resources
  • Bilingual language skills strongly preferred

Ashley Dineen
Director, Client Services

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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