Claims Customer Service Representative

Concord, NH 03301

Post Date: 04/27/2018 Job ID: 2996152 Industry: Customer Service Representative Pay Rate: $15 to $17 per hour, based on experience


Position Title: Claims Customer Service Representative

Duties & Responsibilities:

  • Process and price claims manually according to set guidelines
  • Review corrected and appealed claims
  • Data entry of claims into our claiming system
  • Active participation in weekly staff meetings
  • Provide customer support as needed
  • Effectively manage large amounts of incoming calls
  • Meet personal and team goals and metrics
  • Work as a team member with all other staff
  • Follow procedures, guidelines and policies
  • Assist with other duties as assigned.

Required Skills:

  • Outstanding verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Proficient with MS Office suite
  • High and accurate typing speed
  • Able to prioritize tasks to meet deadlines


Qualifications:

  • High School degree or equivalent required
  • Experience within the healthcare environment preferred
  • Customer Service experience required; preferably in a call center
  • Experience with electronic billing systems is a plus

 

Ashley Dineen


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