Commercial - Provider Services

Watertown, MA 02472

Posted: 01/11/2019 Industry: Customer Service Representative Job Number: 3594331

Position Title: Provider Services Representative

Full-time and part-time positions available

Duties & Responsibilities:
  • Manage a high volume of incoming calls from prospective members, current members, clients, and internal staff
  • Efficiently and effectively process calls to resolve member concerns
  • Make necessary outgoing phone calls to resolve member related inquiries
  • Accurately document calls and maintain a professional and courteous attitude throughout the call
  • Investigate member complaints and perform analysis and intervention when appropriate
  • Interact with other departments to resolve issues
  • Meet or exceed key performance indicators
  • Assist in department projects and mentoring new staff as directed
  • May require ability and willingness to work from home

Required Skills:
  • Excellent written and verbal skills required
  • Active listening skills with demonstrated patience and empathy
  • Ability to handle difficult customers tactfully, courteously, and professionally
  • Proficiency with MS Windows and typing
  • Basic math, grammar, and spelling skills are required
  • Accuracy in data input and documentation though multiple systems
  • Strong organizational and multi-tasking skills
  • Ability to work under pressure and in a fast-paced office environment
  • Must be able to work cooperatively as part of a team

  • High School Diploma or equivalent required; Associates degree preferred
  • 6-12 months of customer service experience in health care, call center, retail, hospitality or corporate office
  • Knowledge of medical terminology preferred
  • Bilingual preferred

Ashley Dineen
Senior Client Relationship Manager

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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