Customer Service Representative - Tier 1

Shrewsbury, MA 01545

Posted: 11/26/2018 Industry: Customer Service Representative Job Number: 3509775

Overview of Customer Service RepresentativeThe customer service representative will be triaging all incoming calls, escalating calls to 3 different call center teams based on varying qualifying criteria.

JOB DETAILS:Duties:
  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.



EDUCATION:
  • High School Diploma or equivalent required. Associates degree or equivalent work experience preferred.



EXPERIENCE/SKILLS:
  • 6-12 months of relevant experience.
  • Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
  • Knowledge of medical terminology is preferred.



SKILL REQUIREMENTS:
  • Maturity and ability to exercise sound judgement
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills
Shift #1 available: Mon Fri; 8: 30am-5pm // Shift #2 available: Mon Fri; 9: 30am 6pm Position starts on 10/1/18
Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.