Customer Service Representative

Concord, NH 03301

Posted: 12/06/2018 Industry: Customer Service Representative Job Number: 3534201
Scope of Work: Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.Responsibilities: Effectively manage large amounts of incoming calls; Understand and be able to use all systems; Identify and assess customers needs to achieve satisfaction; Provide accurate, valid and complete information by using the right methods/tools; Handle complaints, provide appropriate solutions and alternatives; Meet personal and team goals and metrics; Work as a team member with all other staff; Follow procedures, guidelines and policies; Other duties as necessary.Minimum Qualifications: High school degree or GED; Bachelor s Degree is desirable; 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills; Active listening skills; Strong computer skills; Knowledge of Microsoft Office programs; Excellent written and verbal communication skills; Ability to maintain confidentiality; Ability to multi task in a fast paced environment; Experience in meeting deadlines and adhering to strict standards; Enthusiasm for work responsibilities; Knowledge of Medicaid is desirable; Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable.

Ashley Dineen
Senior Client Relationship Manager

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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