Customer Service Representative

Folsom, CA 95630

Posted: 12/05/2018 Industry: Customer Service Representative Job Number: 3531075
1. Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions2. Ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.3. Complete the eligibility determination process.4. Generate case disposition letters5. Assists callers in problem resolution, as needed.6. Performs data entry functions with the use of imaged documents.7. Responds to customer phone inquiries in a prompt, courteous, professional and concise manner.8. Communicates effectively with management.EDUCATION/EXPERIENCE: High school diploma, GED, or equivalent

Laura Spencer
Recruiting Specialist

Laura grew up in the Boston area. She is focused and has a positive attitude which works to set each candidate up for success!

Fun Fact: Outside of recruiting, Laura is interested in sustainable living, art, and artificial intelligence.

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