Customer Service Representative

Largo, MD 20774

Posted: 12/04/2018 Industry: Customer Service Representative Job Number: 3527581
Responds to inquiries received from students through phone and online channels related to student services issues such as admissions, financial aid, and business office questions. Uses a computer system to track questions and answers as well as enter requests. Responds to written inquiries according to standard operating procedures. Escalates more complex questions to Team Lead or Supervisor. Maintains up to date knowledge of program and company regulations and policies and support those policies and proceduresEDUCATION / EQUIVALENT TRAINING: Requires a High School Diploma or GED. College experience or degree is preferred. 6 months to 1 year of related customer service, call center or help desk experience.EXPERIENCE: 6 months to 1 year of related customer service, call center or help desk experience. Knowledge of customer products and services. Computer skills, which may require proficiency in one or more specific applications, depending on job assignment. Must be able to type 20-25 words per minute. Strong communication and customer service skills. Ability to communicate effectively both verbally and in writing. Strong teamwork, initiative, detail orientation, and problem solving skills. Excellent organizational and time management abilities. Ability to recognize trends and escalate priority issues. Uses good judgment to make decisions and proactively problem solve, as required. Ability to work effectively within established contractual turnaround times. Must have demonstrated excellent listening and interpersonal skills and the ability to organize simultaneous tasks.

Taylor Fraser
Recruiting Specialist

Taylor was born and raised in Massachusetts. She works with our professional services team that services strategic accounts throughout North America.

Fun Fact: When she is not at work, Taylor enjoys photography and watching The Office.

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