Customer Service Representative

Lawrence, KS 66044

Post Date: 05/14/2018 Job ID: 3032233 Industry: Customer Service Representative
Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.Essential Job Duties: Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customers inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately Perform other duties as assigned by managementEducation and Experience Requirements: High school diploma or GED required Associate degree is preferred Previous Child Support experience preferredSkills and abilities: Excellent organizational, written and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Ability to maintain confidentiality and security of all information Ability to comply with current and updated policies and procedures Ability to interact courteously and effectively with a diverse population Proficient in the use of Microsoft Office products

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