Customer Service Representative

New York, NY 10004

Posted: 08/03/2018 Industry: Customer Service Representative Job Number: 3292994
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems.Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitates translation services for nonEnglish speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attends meetings and trainings as requested and maintains uptodate knowledge of all programs and systems.Pay Rate $17.00: Russian, Mandarin/Cantonese$16.00: Spanish, Haitian Creole

Michal Mercier

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