Customer Service Representative

Shrewsbury, MA 01545

Posted: 11/07/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 4176488 Pay Rate: 14.00/hour

Job Description

Are you interested in an opportunity to grow within the health care industry? Apply now!

JOB DETAILS FOR CUSTOMER SERVICE REPRESENTATIVE:

Duties:

  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.

EDUCATION:

  • High School Diploma or equivalent required.
  • Associates degree or equivalent work experience preferred.

EXPERIENCE/SKILLS OF CUSTOMER SERVICE REPRESENTATIVE:

  • 6-12 months of relevant experience.
  • Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
  • Knowledge of medical terminology is preferred.

SKILL REQUIREMENTS OF CUSTOMER SERVICE REPRESENTATIVE:

  • Maturity and ability to exercise sound judgement
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills

Additional Information

Must be flexible to work various shifts, including weekends.

Meet Your Recruiter

Matt Johnson
Staffing Specialist

After working with people with intellectual disabilities during my internship, I knew I always wanted to be able to positively affect others on a day to day basis. So when I put my internship together and my Business Degree together, I found the Staffing industry and since then I never looked back.  Matt specializes in Professional Placement throughout New England! 

 

Fun Fact:  My brother and I have the same middle name (Ryan)

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