Customer Service Representative - Tier 1
Shrewsbury, MA 01545
Are you looking to work in Health Care? Our client is looking for a Customer Service Representative to join their team!
- Handles high volume inbound phone calls and triages to appropriate department
- Meet or exceed department established key performance indicators
- Adheres to assigned schedules to ensure appropriate phone coverage
- High School Diploma or equivalent required
- 6-12 months of relevant customer service experience ideally in health care, call center, retail, hospitality or corporate office
- Knowledge of medical terminology is preferred
- Must have strong computer and telephone multitasking skills
- Accuracy in data input and documentation
- Strong written and oral communication skills
Director, Client Services
Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.
Ashley is a mother of two and enjoys spending time with family in her spare time.