Healthcare Call Center Representative

Jenkins Township, PA 18640

Posted: 08/14/2019 Employment Type: Contract Industry: CSR Job Number: 4017058
Handle high volume of inbound calls and respond to customer inquiries May assist in the processes required for medical case file creation Assist other team members in maintaining and collecting sensitive case documents Aid team members with case file maintenance, including filing, retention, and labeling Track and escalate case issues, as needed Review and research escalated case issues and respond in a timely manner Communicate effectively to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance. Perform other duties as assigned by management Meet Quality Assurance, production requirements, and other key performance metrics Listen attentively to customer needs and concerns; demonstrate empathy

High School Diploma or GED required.

Background in health care, human services, or customer service. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

Taylor Fraser
Client Relationship Manager

Taylor was born and raised in Massachusetts. She works with our professional services team that services strategic accounts throughout North America.

Fun Fact: When she is not at work, Taylor enjoys photography and watching The Office.

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