Help Desk Specialist I

Saint Paul, MN 55101

Posted: 10/16/2018 Industry: Help Desk Job Number: 3436963
The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support. Responsibilities: Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software Document, track and monitor problems to ensure timely resolution Identify, research and resolves technical problems Correct application issues, solve network and security problems and identify common PC software and hardware problems Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals Perform other duties as assigned by management REQUIRED SKILLS: Excellent organizational, written, and verbal communication skills Computer literate and familiar with help desk procedures Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software Ability to install and deploy Windows based computers Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint Knowledge of Internet Explorer software usage and configuration EDUCATIONAL REQUIREMENTS: High School Diploma or GED Associate degree is preferred

Paige Williams
Technical Recruiting Specialist

Paige was born and raised in Maryland and moved to Boston in the Summer of 2017. She started recruiting for The Panther Group's Professional Local team, focusing on administrative positions. She recently switched to the IT team and now focuses on Technical positions locally and nationally.

When she's not recruiting, Paige enjoys yoga and watching The Office.

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