Help Desk Technician
Saint Paul, MN 55101
The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.
Identify, research and resolves technical problems
Document, track and monitor problems to ensure timely resolution
Assist in tracking help desk calls pertaining to application, networking, and systems
problems and issues
Promote a high level of customer satisfaction through proper telephone techniques, and
respond with the appropriate amount of urgency to user problems
Collect application issues, solve network and security problems and identify common PC
software and hardware problems
Provide hardware support of PCs and Laptops, such as installing replacement hardware
or upgrading hardware
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors
and other peripherals
Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting
issues including running in-depth diagnostics
Excellent organizational, written, and verbal communication skills
Computer literate and familiar with help desk procedures
Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
Ability to install and deploy Windows based computers
Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
Knowledge of Internet Explorer software usage and configuration
Ability to lift up to 60 pounds required
High School Diploma or GED. Associates degree preferred.
Technical Recruiting Specialist
Paige was born and raised in Maryland and moved to Boston in the Summer of 2017. She started recruiting for The Panther Group's Professional Local team, focusing on administrative positions. She recently switched to the IT team and now focuses on Technical positions locally and nationally.
When she's not recruiting, Paige enjoys yoga and watching The Office.