Help Desk Technician

Saint Paul, MN 55101

Posted: 09/11/2018 Industry: Help Desk Job Number: 3367175

The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.


Identify, research and resolves technical problems

Document, track and monitor problems to ensure timely resolution

Assist in tracking help desk calls pertaining to application, networking, and systems

problems and issues

Promote a high level of customer satisfaction through proper telephone techniques, and

respond with the appropriate amount of urgency to user problems

Collect application issues, solve network and security problems and identify common PC

software and hardware problems

Provide hardware support of PCs and Laptops, such as installing replacement hardware

or upgrading hardware

Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors

and other peripherals

Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting

issues including running in-depth diagnostics


Excellent organizational, written, and verbal communication skills

Computer literate and familiar with help desk procedures

Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software

Ability to install and deploy Windows based computers

Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint

Knowledge of Internet Explorer software usage and configuration

Ability to lift up to 60 pounds required


High School Diploma or GED. Associates degree preferred.

Paige Williams
Technical Recruiting Specialist

Paige was born and raised in Maryland and moved to Boston in the Summer of 2017. She started recruiting for The Panther Group's Professional Local team, focusing on administrative positions. She recently switched to the IT team and now focuses on Technical positions locally and nationally.

When she's not recruiting, Paige enjoys yoga and watching The Office.

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