Outsourced Vendor Management - Private Wealth

New York, NY 10005

Post Date: 07/16/2018 Job ID: 3255523 Industry: Analyst
AVP - Outsourced Vendor Management - Private Wealth ManagementWealth Management is in process of executing its global strategy, where outsourcing is key. It is important to manage strategic partners and work closely to bring value to WM clients. This position will manage vendor and related governance activities. You will work closely with Front office, Technology and vendor covering end to end process.Responsibilities/Tasks: Understand Wealth Management business / products and align the performance of vendors accordingly. Responsible for service delivery aligned to business vision & strategy Manage Vendor Relationship across multiple businesses, products & contracts Measure KPIs, KRIs, Volume vs spend, delivery trends, capacity, non-conformances, escalations, incidents & near misses. Ensure full knowledge of service levels and metrics defined in the vendor engagement Effective governance around performance, risk and change. Globally consistent timely reporting Leads negotiation and amendments of complex BPO contracts which includes back office, application management and infrastructure services Experienced in risk management framework to continuously assess the risk followed by effective mitigate or reduction Incident management and problem management Drive corrective and preventive actions in structure way Conduct review meetings, dispute resolution and ensures timely escalation Undertakes periodic reviews of the efficiency and effectiveness of operational processes end- to- end to identify opportunities to eliminate waste, improve efficiency and performance Review vendor capacity and capability Oversight of ongoing project implementation or change initiatives Engages product / function development to ensure a superior vendor offering in the face of changing client needs and market trends Build and manage relationships with key stakeholders Effective communication & engagement with senior stakeholders across functionsPeople Management: Understands & actively supports plans and values, contributing to the achievement of a high-performance culture. Personally, contributes in an environment where people are greatest asset Takes ownership and maintain healthy working relationship while seeking opportunities for continuous development of personal capability and improved performance contribution Provides help and support to facilitate early integration and assimilation of employees in the new environment post implementation Highlights performance issues within the team, where appropriate, to drive for high performanceExperience/Exposure: Relevant experience in Wealth Management Business processes & products Core banking system knowledge is advantage Previous direct experience in managing global vendors and performances Basic analytical skills, flexible regarding production problem solving Excellent communication skills, fluent in English and local language (written/verbal) as appropriate Ability to work in virtual teams and in a matrix organization Excellent team worker, able to work in virtual global teams and a matrix organization Open minded, able to share information, transfer knowledge and expertise to team members Market & Business Knowledge in securitized products & OTC derivatives Processing knowledge in Equities / Fixed Income / Funds / Structured Products / OTC Derivative/ Loans & Deposits product Knowledge of core banking system setup and licenses management Understanding of contracts, policies and third-party risk assessment Project management and change management Attention to detail and ability to prioritize Innovative with ability to drive change Able to work independently but with strong team work, and under pressure Good computing skills

Harris Friedell

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