Sales Support Associate

Quincy, MA 02169

Posted: 09/12/2018 Industry: Sales Support Job Number: 3369710
Hours: Mon Fri 8: 30-5PMTitle: Licensed Healthcare Insurance Sales Support AssociateSummary of Position The Licensed Healthcare Insurance Sales Support Associate answers all new member calls for Individual Products. The Licensed Healthcare Sales Support Associate acts as a source of information by providing quality customer service to individuals seeking assistance with benefit information, quoting, enrollment and renewal procedures.Primary Duty: 1. Field inbound calls for new members to help facilitate new member payment.Potential Additional Duties and Responsibilities1. Answers and clarifies benefit questions for members eligible for company plans.2. Prepares quotes and determines product eligibility.3. Assists with Enrollment procedures (Telephonic or web based)4. Assists with retention activities for Individual members as needed5. Maintains in depth knowledge of all represented products, including state mandates.6. Maintains an in-depth knowledge of all company providers and hospital services in all of our service areas in order to serve prospective members and answer questions. Provides essential feedback to Manager.7. Triages potential members clinical transition inquiries to appropriate internal department.8. Provides consistent communication and interaction with Sales and Sales Executives.9. Helps maximize membership gains where company options may be newly offered. Attends and conducts presentations at health fairs/informational seminars as needed.10. Requests all appropriate literature using CRM tools along with scheduling open houses. Uses the CRM tool to manage all leads, updating all interactions and disposition sales activities.11. Work closely with Member Service Department to transition terminating group members from their employer plan to Buy Direct. Acts as a resource and a point person for walk- in, face to face interactions with prospective members, brokers and any other constituents.12. Other duties and projects as assigned.Minimum Requirements High School Diploma. Associates Degree preferred. Requires minimum 3 years or more of related sales experience. Requires knowledge of sales automation software. Knowledge of major business word processing, spreadsheet, presentation, and email software. Must possess demonstrated analytic communication, telephone and PC skills. Positive, professional business image. Must be product certified when taking the job or within time frame as assigned per department guidelines. Ability to manage, organize and balance multiple tasks simultaneously, ability to work cooperatively with others as a team. *Must be licensed MA Healthcare Insurance Angent*

Ashley Dineen
Senior Client Relationship Manager

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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