Senior Customer Service Representative

Folsom, CA 95630

Posted: 09/06/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 4062640

Job Responsibilities

As a Customer Service Representative, you will assist current customers through inbound and/or outbound calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.

Your specific duties in this role will include:
  • The Customer Service Representative provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions
  • The Customer Service Representative has the ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.
  • Complete the eligibility determination process.
  • Generate case disposition letters
  • The Customer Service Representative assists callers in problem resolution, as needed.
  • Perform data entry functions with the use of imaged documents.
  • Respond to customer phone inquiries in a prompt, courteous, professional and concise manner.
  • Communicates effectively with management.

Education Requirements

High School or equivalent Required

Robert Costanzo

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