Service Coordinator

Staten Island, NY 10301

Post Date: 03/15/2018 Job ID: 2940211 Industry: Customer Service Coordinator
Job Summary: Career Compass is the intake program in New York City. Service Coordinators assigned to Career Compass will conduct assessments of the individual participants, develop a service plan and refers to approved programs that meet the interest and skill level of the participant. Participants will be assigned to Career Compass for an average of 4 weeks.JOB RESPONSIBILITIES: Complete assessment, including program and skills inventory evaluations, develop a service plan with the participant and transfer to appropriate approved program Develop working relationships with customers and monitor engagement and process Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility Conduct workshops and other training related services for customers Exhibit considerable programmatic knowledge and assist customers in multiple phases of the process, ranging from enrollment through transfer Assist customers to acquire services that facilitate program goals (e.G educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) Follow up with customers to ensure that their needs are met and questions and concerns are resolved Interact with other team members to provide expertise and assistance in resolving participant issues Maintain accurate and timely case notes on all customer contacts and document activities. Share information about outreach and engagement efforts with project staff Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the provider Perform other duties as may be assigned by leadershipEducation/ Skills required: GED or HS Diploma is required; Associates degree from an accredited college or university and one year s experience preferred. One year experience in case management or employment service program. Demonstrate initiative, independent judgment, discretion and decision making and effective motivational skills. Demonstrate intermediate level knowledge and experience with personal computer and related software applications to include MS Office, PowerPoint and the Internet. Excellent organizational, interpersonal, written, listening and verbal communication skills. Must be able to perform comfortably in a fast-paced, deadline-oriented work environment with continuous change, as a team member and independently. Bilingual Spanish speaking preferred.

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