Telephonic Case Manager

Bellevue, WA 98007

Posted: 03/14/2019 Employment Type: Direct Industry: Counselor Job Number: 3723581
General Summary The Telephonic Case Manager will provide assistance, services, resource, referrals, and consultation on various EAP and work/life issues to military service members and their families experiencing personal and other problems. Consultants will conduct comprehensive professional assessments of user s needs while maintaining the highest degree of sensitivity, compassion and respect for service members and their families. Duties and Responsibilities
  1. Conducts comprehensive professional assessments of user s need for core EAP and work/life services, which can include but are not limited to: childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, addiction disorders, health and wellness, work issues and other specialty and add-on services.
  2. Maintains the highest degree of sensitivity, compassion and respect for service members and their families and ensures that calls remain free of any political bias. Ensures consistency of service regardless of installation, location or any other factor.
  3. Documents all cases into the Case Management System.
  4. Monitors all research, referrals and additional materials sent to users/customers.
  5. Takes on special projects, as requested, based on business needs.
  6. Ability to handle high risk calls with professionalism and in accordance with established protocol.
Minimum Entry Level Qualifications
  • Education: Master s degree in Social Work or other human services field required.
  • Licensures: State License to practice independently (e.G. LCSW, LPC, LMFT) preferred but not required
Years and Type of Relevant Work Experience:
  • Minimum three (3) years related, post graduate work experience, preferably in an EAP setting. Diverse experience in counseling, social work on mental health services. EAP and substance abuse experience. Knowledge of mandated procedures for child or elder abuse situations. Knowledge and experience in core service areas of child development, parenting, adoption, education and service for older adults. Military spouse or family member or experience in military community highly desirable.
U.S. Citizenship:
  • Contract requires U.S. Citizenship

James Donovan
Manager, Strategic Accounts

James has been going the extra mile for both candidates and clients since joining The Panther Group in 2009. When not at work, he spends his time having adventures with his two sons.

Fun Fact: James once had to shave his head when he lost a wager with a former Panther colleague that the Bruins would beat the Canadians in the playoffs.

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