Charlestown, MA 02129

Post Date: 04/13/2018 Job ID: 2987986 Industry: Data Entry Clerk

Position Title - Transcriber


Transcribes portions of member responses to IVR calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.

Duties & Responsibilities

  • Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards
  • Complete strategic transcription/marking projects as requested
  • Report member do not call requests to Transcription Manager
  • Escalate member reports of adverse events to the appropriate managers as necessary
  • Escalate negative and/or life-threatening comments to the appropriate managers as necessary

Required Skills

  • Excellent written and verbal communication skills
  • Exceptional listening skills
  • High typing speed
  • Able to work independently and under pressure
  • Proficient in Microsoft Word, Excel, Outlook, and Internet Explorer


  • Bachelor s Degree Preferred
  • Must type at least 50 wpm without errors
  • Spanish knowledge is a plus
  • Experience in the Healthcare industry is a plus
  • Must be willing to take transcription test on-site

Ashley Dineen

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