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Front Desk Administrator - 2nd Shift

New York, NY 10065

Posted: 09/09/2024 Employment Type: Contract To Hire Job Number: 42391 Pay Rate: 26.00

Job Description


The Panther Group has an immediate need for a Front Desk Administrator for a major healthcare provider in NY, NY. 

This position would be working Monday through Friday 12pm to 8pm and has the possibility of going permanent. 

JOB DESCRIPTION

Seeking a people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
  • Assist with patient appointment search using Epic software.
  • Patient navigator to assist with wayfinding.
  • Facilitate a working relationship between patients and the organization by providing excellent customer service.
  • Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
  • Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
  • Help coordinate onsite visitor registration logistic and manage/instruct volunteers. Inventory office supplies.
  • Light administrative duties (scanning, copying, emailing, ordering car services for patients).
  • Professionally research and or resolve concerns by de-escalating issues.
  • Demonstrate knowledge of online visitor policy/guidelines.
  • Properly assist all walk-ins seeking a second opinion.
  • Support security staff by assisting with monitoring visitors. 
  • Assist visitors with the visitor registration process

SKILLS DESIRED
  • High Level of Customer Service – The best greetings for people walking into the hospital
  • Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
  • Patient Navigator/director - Assist patients with their appointments
  • Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
  • Types at least 45/50wpm
  • Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients   
  • Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.

QUALIFICATIONS
  • High School Diploma / GED with 2 years of proven experience,
  • Bachelor's Degree preferred
  • Must have intermediate digital literacy
  • The ability to be dedicated, work independently and use good judgment

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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