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Posted: 11/15/2024 Employment Type: Direct Hire Industry: Banking Job Number: 42621

Job Description

ATM Operations Specialist
is responsible for achieving maximum ATM availability for members by supporting, sourcing, and partnering relationships for ATM first-line maintenance support, second-line maintenance support, network processing, and cash replenishment vendors in line with organizational banking goals and objectives.

Responsibilities:

Maintains ATM vendor management and service delivery to ensure maximum uptime
Management of ATM hardware as needed including hardware life cycle creation
Request and review professional services and billable work for accuracy before payment submission
Member-first approach when working with off-site ATM retail locations
Responsive level 1 support (as needed) for ATMs located in and around NY Branch network
Coordination and scheduling of an effective and timely cash replenishment process
Assist Management with internal and external IT audits related to core systems data controls, change management, and third-party integration for ATM security
Procure daily/weekly/monthly/quarterly KPI’s and metrics of ATM Operation and functionality, interpret data, and provide innovative recommendations for operational excellence
Provide ATM level two and level three troubleshooting support for ATM hardware and network issues
Provide leadership, mentoring, and performance management of staff
Coordinate and provide a consultative support approach to the day-to-day functioning of ATM operations staff and ancillary applications
Project Manage third-party integration between the ATM environment and third-party solutions
Creates procedures and performs detailed change management for operational changes
Adheres to goals and standards set forth by vendor Service Level Agreements (SLA)
Proactively identifies, analyzes and documents risks/problems, recommends solutions, and initiates corrective action within predetermined SLA’s
Coordinates the testing and communications of ATM patching and maintenance
Leads ATM initiatives using a concise, consistent methodology to coordinate activities, schedule resources, and ensure completeness in a timely manner
Local Travel at least 60%

Requirements:

Bachelor's Degree preferred
5+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back-office processing, and financial institution regulations
3+ years ATM Operations experience on projects ranging from small to medium in size and complexity, with demonstrated experience in workflow/process analysis, requirements gathering and documentation, and creation and execution of testing plans
3+ years of ATM Vendor first and second line maintenance support (preferably Diebold)
Experience with Visa DPS ATM Processing is a plus
Experience with ATM cash ordering and replenishment
Senior experience with LAN/WAN networking and networking security
Senior experience with Windows 7, Window 10, and Windows 2016 Operating System
Experience writing SQL scripts for report writing and data mining
Strong working knowledge of Microsoft Productivity tools (Word, Excel, PowerPoint, Visio)
Excellent leadership and development skills.
Experience working in a fast-paced environment with the ability to multi-task.
Excellent verbal (including speech and listening), and written communication skills, (including spelling, grammar, punctuation).
Able to navigate through various programs on a computer; able to empathize with members and staff and prioritize work.
Able to create a supportive and inclusive atmosphere within the department and team.
Strong ability to support the team with questions and coach them on how to resolve member issues and respond to members.
Is strategic with a strong ability to make decisions with minimum information.
Demonstrate a positive disposition, the ability to work independently or as part of a team and have a genuine interest in people and desire to help.

Competencies:

Proficiency in Microsoft Office Suite
Excellent member service skills
Strong research and problem-solving skills
Excellent interpersonal, oral and written communication skills with a member/internal customer-first mentality
Keeps abreast of industry developments including but not limited to changes in regulations and technology

DOE base to $83,300

Meet Your Recruiter

Peter Starr

Peter's Bio

Born and raised in Leominster MA, Peter graduated from The Bromfield School in 2000. He attended Bridgewater State University, where he played Baseball while graduating with a degree in Communications. Peter has been married for 14 years and has three boys, Nolan, Brayden, and Greyson. He enjoys family time, while coaching his boys in baseball and enjoying the family dog, Duke.

Peter's Specialty

Peter has been working in the staffing industry for almost two decades leading direct-hire teams. As Director of our Direct Hire division, Peter brings a wealth of experience and a proven track record to our team to help our clients find top-talent and to connect professionals with the opportunities their looking for.

Looking for a job? Partner with Peter and his team to take your career forward!

Fun Fact: Peter is a twin!

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