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Boston, MA 02215

Posted: 12/16/2024 Employment Type: Contract Industry: Other Area(s) Job Number: 42710 Pay Rate: 25.00

Job Description

Additional information:
This is for the Office of the University Registrar.
Location: 881 Commonwealth Avenue, Boston, MA 02215
Hours: 8:30am/9am start. 5pm/5:30pm end. They are flexible. 1 hour lunch. FT - 40 hours.
-> This is a fully remote opportunity. EST preferred.
Interview: Teams

The Panther Group has an immediate need for an Academic Assistant for Registration Services in the Boston, MA area.

The Academic Assistant for Registration Services will manage registration, leave of absence and withdrawals, and related service platform cases and recurring operations functions for a large university. Reporting to the Associate Registrar for Registration Services, the Academic Assistant serves as an operational and workflow contributor to their team and serves as a knowledge resource to their team by developing and maintaining service and registration operational workflows to deliver core unit functions. The Academic Assistant will be expected to build and maintain process documentation and day-to-day resources needed to effectively manage their workload. The incumbent will follow a broader service roadmap for their cohesive unit that aligns with the University Registrar’s operational processes, delivering high-quality, outcome-oriented, globally minded, ever-evolving, and improving services that aim to maximize student, advisor, staff, and faculty satisfaction across the network. The Academic Assistant will inspire a culture that promotes agility, creativity, and the development of both industry-informed and cutting-edge ideas and practices. The incumbent will partner with fellow staff and broader team leadership across Operations, Solution Delivery & Strategic Reporting, Student Services teams, the Provost Office administration, Academic Technologies, the college academic units, Chancellor’s Office, network supporting teams, among others. As a member of AACRAO, the Academic Assistant will continuously engage in the professional network to remain current on relevant topics, solutions, regulations, best practices, and cutting-edge opportunities.

Responsibilities:

Maintain and manage operational workflows within their unit for overall learner success and an exceptional learner, advisor, and faculty experience in the areas of registration and scheduling throughout the global network.
Deliver outcomes for unit priorities, providing necessary assistance to team to achieve the goals identified by the unit Director.
Manage and manage an operational plan to ensure accurate and timely execution of registration tasks required to maintain recurring unit activities and services. Unit responsibilities may include a broad range of activities such as time-ticket setup for class registration, advisor-assisted registration, block-registration, curated registration, appeal registration actions, I am Here, and other ad-hoc registration tasks.
Manage processes and tasks related to registration, leaves of absence, and term/university withdrawals.
Maintain and manage operational workflows within their unit for overall learner success and an exceptional learner, advisor, and faculty experience in the areas of registration and scheduling throughout the global network.
Deliver outcomes for unit priorities, providing necessary assistance to team to achieve the goals identified by the unit Director.
Manage and manage an operational plan to ensure accurate and timely execution of registration tasks required to maintain recurring unit activities and services. Unit responsibilities may include a broad range of activities such as time-ticket setup for class registration, advisor-assisted registration, block-registration, curated registration, appeal registration actions, I am Here, and other ad-hoc registration tasks.
Manage processes and tasks related to registration, leaves of absence, and term/university withdrawals.

Requirements:

Bachelor’s degree is recommended.
Minimum 1-2 years of progressive experience in a medium to large research institution, preferably in the Registrar’s Office or closely related unit, and ideally with more than one campus location.
Demonstrated ability to complete operational recurring workflows for registration and related processes to ensure successful learner outcomes and progress toward degree.
Ability to reference and interpret set success metrics for to ensure task completion in alignment with the organization's processes, goals, and initiatives.
Experienced analytical and creative thinker, one who leverages relationships to get buy-in and support for solutions and enhancements, with a focus on root cause analysis and solutioning.
Must possess the ability to solve problems creatively and quickly, deescalate situations, maintain curiosity, and demonstrate empathy.
Experience working on teams to deliver cross-functional tasks.
Demonstrated proactive customer and student service orientation.
Familiarity with state and federal laws, such as Compliance/Criminal Offender Record Information (CORI) and Family Educational Rights and Privacy Act (FERPA); experience working in partnership with a general counsel’s office; experience with and knowledge of governmental and accrediting agencies.
Knowledge of operational and project best practices, systems, policies, and procedures in a fast-paced, complex, and dynamic setting, including strong analytical skill and data management.
Ability to effectively communicate established tasks, timelines, objective to cross-functional stakeholders the context of their work.

Meet Your Recruiter

Amanda Krafcik

Amanda is a Client Success Manager and has 10+ years of experience in the staffing industry. She focuses on finding the best talent for our clients and is a passionate team player. Fun fact: Amanda loves movies and is always watching them or talking about them on podcasts.

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