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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
25.00
HOUR
true
JOB DESCRIPTION
The Panther Group has an immediate need for an ACCOUNT MANAGER (HSA/TPA) for our client, a large financial institution in the Green Bay, Wisconsin area. This is a full-time contract position working Monday - Friday (10am-7pm). **Eligible candidates must open to commute to Green Bay, WI**
JOB RESPONSBILITIES
• Support inbound call center and managing shared mailbox for account holder questions. Resolves and answers any account holder problems or question by being an “inside” expert and an advocate with the business line. Deals with account holders on routine, sensitive or urgent topics and is able to provide answers and advice either immediately or within a reasonable period of time. Interprets a variety of regulations, policies, procedures and convey the information to account holders either directly or through written communication.
• Provide problem resolution to support account holders and be a liaison between other departments in addressing shared concerns. Escalate account holder feedback to management when appropriated.
• Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture and account holder documentation a “no backlog’ status in line with department's SLAs.
• Appropriately documents in client management system all communications with account holders.
EDUCATION
QUALIFICATIONS / REQUIREMENTS
PAY RATE
$20.00 - $25.00 Per Hour
Account Manager
Posted: 11/22/2024
2024-11-22
2025-01-02
Employment Type:
Contract
Job Number: 42638
Pay Rate: 25.00
Job Description
JOB DESCRIPTION
The Panther Group has an immediate need for an ACCOUNT MANAGER (HSA/TPA) for our client, a large financial institution in the Green Bay, Wisconsin area. This is a full-time contract position working Monday - Friday (10am-7pm). **Eligible candidates must open to commute to Green Bay, WI**
JOB RESPONSBILITIES
• Support inbound call center and managing shared mailbox for account holder questions. Resolves and answers any account holder problems or question by being an “inside” expert and an advocate with the business line. Deals with account holders on routine, sensitive or urgent topics and is able to provide answers and advice either immediately or within a reasonable period of time. Interprets a variety of regulations, policies, procedures and convey the information to account holders either directly or through written communication.
• Provide problem resolution to support account holders and be a liaison between other departments in addressing shared concerns. Escalate account holder feedback to management when appropriated.
• Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture and account holder documentation a “no backlog’ status in line with department's SLAs.
• Appropriately documents in client management system all communications with account holders.
EDUCATION
- High School Diploma or equivalent
QUALIFICATIONS / REQUIREMENTS
- General banking with knowledge of bank policies, procedures and products required.
- Call Center experience
- Claim processing in a call center
PAY RATE
$20.00 - $25.00 Per Hour
Meet Your Recruiter
Jake Carroll
Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group.
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Ready to kickstart your career in the vibrant Green Bay, Wisconsin area? This bustling city, nestled along the picturesque shores of Lake Michigan, offers a unique blend of career opportunities and a captivating lifestyle that is hard to resist. With renowned landmarks such as Lambeau Field, home to the iconic Green Bay Packers, and the historic Meyer Theatre hosting world-class performances, Green Bay boasts a rich culture that appeals to all. Indulge in the local cuisine featuring the famous cheese curds and bratwurst, explore the diverse art galleries and theaters, or enjoy the stunning natural beauty at Bay Beach Wildlife Sanctuary and the Fox River Trail. Join us in Green Bay and unlock a world of endless possibilities for your career. Browse our job listings now and embark on a fulfilling journey in this charming Midwestern gem.
