The Panther Grouphttps://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.pnghttps://www.thepanthergrp.comhttps://www.thepanthergrp.comtrue
Application Support Analyst
The Application Support Analyst is responsible for managing application and system processes, conducting research and analysis to provide better solutions, technology integration, or system improvements. Responsibilities:
Specific duties include, but are not limited to, the following:Â
Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
Maintain, improve, and coordinate testing for systems and applicationsÂ
Identify automation opportunities
Analyze process issues and bottlenecks to asses root cause and make improvementsÂ
Supervise the design of new products and evaluate how these products will perform
Facilitate the resolution of reported issues, directing the necessary resources as each item warrants
Work closely with peers, business owners stakeholders to analyze and identify gaps between processes/systems and business needs
Maintain an up-to-date working knowledge of products, services and workflows associated with Symitar Episys Core and ancillary applications
Coordinate enterprise Change Management
Assist Application Support Management with roadmap planning and prioritization
Lead 1st level monitoring and communication to detect and alert when application issues arise
Identify and resolve second-tier technical issues
Write clear and well-structured business requirements/documents
Prepare maintenance plans and upgrade schedules for the organization’s systems
Support Quality Assurance testing of project features, as specified in requirements
Develop and maintain reporting tools for teams across the business
Provide technical support to teams within the organization, and to external clients when required
Requirements:
College degree in one of the following disciplines:Â IT, Computing Studies, Information Systems, Business Administration OR equivalent work experience
Intimate knowledge of the organization’s systems: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
Ability to explain complex ideas to those with limited IT and systems knowledge
Ability to handle multiple projects in a fast-paced environmentÂ
Excellent problem-solving, analytical and process improvement skills
Extraordinary customer service and relationship management experience
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