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Arbitration Support Representative

Portsmouth, NH 03801

Posted: 01/15/2025 Employment Type: Contract Industry: Office Administration Job Number: 42780 Pay Rate: 18.00

Job Description

  POSITION SUMMARY:                                    The Arbitration Support Representative is responsible for completing daily tasks relating to auto collision claims including working with police departments creating scene diagrams for accidents, uploading files to Arbitration Forums for claims, reviewing and forwarding emails to Arbitration Specialists regarding pending cases, and calling Insurance Carriers to confirm payment of Arbitration Awards based on the case findings.     
              
ESSENTIAL FUNCTIONS:
  • Enters and follows-up on daily mail from Insurance Carriers, Clients and Arbitration Forums.
  • Calls Insurance Carriers for payment status on arbitration awards.
  • Designs scene diagrams for accident supports on arbitration filings based on police department logs/files and insurance reporting.
  • Performs general clerical duties such as filing, faxing, typing, etc.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers and clients.
  • Comprehends and executes verbal and written directions from supervisors and managers.
  • Frequently reads and interprets information in written form and from a computer monitor regarding clients, debtors, policy and procedure, FDCPA laws, and company memos.
  • Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, basic math and independent thinking.
  • Takes on additional responsibilities as time allows.
  • E-files contentions for cases using the appropriate workflow and procedures.
  • Ability to maintain consistent and regular attendance in accordance with an established schedule.
  • Ability to work onsite/in-office in accordance with CCS and department policies and procedures.

QUALIFICATIONS AND REQUIREMENTS:
  • 2+ years of experience in auto insurance, legal, or collections industry preferred.
  • Previous experience in administrative support position in a professional setting preferred.
  • Previous clerical skills and experience with filing, system/database and Microsoft Office preferred.
  • Accurate data entry skill and moderate typing skills of 40 WPM preferred.
  • Ability to interpret and comprehend data to generate analysis with a high attention to detail.
  • Strong interpersonal and verbal communication skills.
  • Dependability and confidentiality is required.
  • Ability to be receptive to feedback, willing to learn.
  • Ability to be receptive and responsive to change and to embrace continuous improvement.

EDUCATION REQUIREMENTS:
  • High School Diploma or equivalent required, some college preferred.

Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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About Portsmouth, NH

Discover exciting job opportunities in the vibrant Portsmouth, New Hampshire area today! Located on the beautiful Seacoast, Portsmouth boasts a rich history, picturesque landscapes, and a thriving arts scene. Home to iconic landmarks like the historic Strawbery Banke Museum and Prescott Park, this charming coastal city offers a unique blend of culture and opportunity for career growth. With its renowned local cuisine, diverse art galleries, live theaters, and outdoor recreation at places like Great Bay National Wildlife Refuge, Portsmouth is an enticing place for job seekers to build their careers. Explore our job listings in this enchanting region and take the next step towards a fulfilling career in Portsmouth!