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The Panther Group is seeking an experienced Associate Benefits Administrator to support a prestigious university in Boston, MA. This is an excellent opportunity for a benefits professional who enjoys providing outstanding customer service, managing benefit administration processes, and working in a collaborative HR environment.
This is a hybrid position requiring a minimum of two days per week onsite in Boston.
Position Overview
Reporting to the Benefits Manager, the Associate Benefits Administrator serves as a primary point of contact for employees regarding benefit programs, including tuition remission, health and welfare benefits, payroll deductions, and employee communications.
We're looking for a seasoned benefits professional who can quickly step into the role with minimal training. The ideal candidate is detail-oriented, customer-focused, highly organized, and able to thrive in a fast-paced environment while managing multiple priorities.
Responsibilities
Serve as the primary contact for employee benefits inquiries via phone, email, CRM system, and in person.
Administer the tuition remission/waiver program, including reviewing eligibility, processing requests, and coordinating with internal departments.
Process benefit invoices and monthly premium payments accurately and on time.
Verify and process benefit enrollments, qualifying life events, payroll deductions, and employee benefit changes.
Conduct routine audits, including unpaid leave tracking, evidence of insurability, and benefits eligibility reviews.
Track benefits for employees on unpaid leaves and long-term disability while coordinating with third-party vendors.
Process tuition waivers and provide guidance regarding program eligibility and policies.
Prepare employee communications and correspondence related to benefit programs.
Assist with benefits events, including Open Enrollment, employee orientations, wellness initiatives, and Benefits Fair activities.
Generate reports, perform audits, and help maintain the integrity of benefits data.
Identify opportunities to improve processes and leverage technology to streamline benefits administration.
Partner with internal teams and external vendors to resolve benefits-related issues.
Qualifications
Bachelor's degree required.
1–3+ years of Human Resources, Benefits Administration, or related experience.
Strong customer service skills with the ability to explain complex benefit information clearly and professionally.
Excellent verbal and written communication skills.
Strong analytical skills and exceptional attention to detail.
Ability to work independently with minimal supervision.
Proficiency with Microsoft Office, including intermediate Excel skills.
Experience using HRIS systems (Workday experience is a plus).
Strong organizational and multitasking skills in a fast-paced environment.
Ability to maintain confidentiality and exercise sound judgment.
Experience processing benefits invoices, audits, payroll deductions, or employee benefits is highly preferred.
Preferred Experience
Candidates with experience in any of the following are encouraged to apply:
Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!
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