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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
17.00
HOUR
true
Stephanie Gomez
Bilingual Customer Service Representative
Posted: 02/07/2024
2024-02-07
2024-03-19
Employment Type:
Contract to Hire
Industry: Bilingual Customer Service Representative
Job Number: 41442
Pay Rate: 17.00
Job Description
JOB RESPONSIBILITIES:
- Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
- Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
- Maintains updated knowledge of the program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
- Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
- Follows policies and procedures applicable to the position.
- Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area
- Assists beneficiaries in enrolling/disenrolling in managed care plans
- Assists beneficiaries with medical exemptions and waiver inquiries
- Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers
- Meets Production and Quality Assurance goals as defined for this position.
- Meets all standards established for this position as outlined in the attached performance criteria
- Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
- Performs other duties as may be assigned by management.
Meet Your Recruiter
Stephanie Gomez
Recruiting Manager
Stephanie's leads the way within Panther's Strategic Account team, placing Administrative, Customer Service, HR and other professional talent across the United States. Stephanie loves the fast pace environment of the recruiting industry and always goes above and beyond for both her clients and candidates!
FUN FACT: Stephanie has travelled to 12 countries and recently acquired a new hobby of assembling 1,000 piece puzzles!
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