Search Jobs
Find your next opportunity here.
The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
17.00
HOUR
true
JOB RESPONSIBILITIES:
EDUCATION/EXPERIENCE/ADDITIONAL REQUIREMENTS:
Stephanie Gomez
Bilingual Customer Service Representative
Posted: 09/06/2023
2023-09-06
2023-10-26
Employment Type:
Contract
Industry: Bilingual Customer Service Representative
Job Number: 40662
Pay Rate: 17.00
Job Description
JOB RESPONSIBILITIES:
- Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
- Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
- Maintains updated knowledge of the program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
- Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
- Follows policies and procedures applicable to the position.
- Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area
- Assists beneficiaries in enrolling/disenrolling in managed care plans
- Assists beneficiaries with medical exemptions and waiver inquiries
- Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers
- Meets Production and Quality Assurance goals as defined for this position.
- Meets all standards established for this position as outlined in the attached performance criteria
- Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
- Performs other duties as may be assigned by management.
EDUCATION/EXPERIENCE/ADDITIONAL REQUIREMENTS:
- High School diploma, GED, or equivalent certification
- One years of experience in the field or related area
- Computer literacy with the ability to quickly learn new software programs
- Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment
- Bilingual fluency in English and one of these commonly spoken languages: Japanese, Thai, Laotian, Spanish, Mandarin, Cantonese, Cambodian, Korean, Arabic, Russian, Farsi, Vietnamese, Tagalog, Hindi, Hmong, Punjabi, and Armenian.
Meet Your Recruiter
Stephanie Gomez
Recruiting Manager
Stephanie's leads the way within Panther's Strategic Account team, placing Administrative, Customer Service, HR and other professional talent across the United States. Stephanie loves the fast pace environment of the recruiting industry and always goes above and beyond for both her clients and candidates!
FUN FACT: Stephanie has travelled to 12 countries and recently acquired a new hobby of assembling 1,000 piece puzzles!
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Rancho Cordova, CA
Discover exciting job opportunities in the vibrant area surrounding Rancho Cordova, California! Join us in this flourishing community, nestled in the heart of Sacramento County. Rancho Cordova boasts a thriving job market, offering immense growth potential for career seekers. With its proximity to the American River, Folsom Lake, and the beautiful Sierra Nevada mountains, outdoor enthusiasts will find endless opportunities for adventure. Home to landmarks like the Mather Field Aviation Museum and the American River Parkway, this area perfectly blends history and natural beauty. Indulge in the region's diverse cuisine, catch a show at the Sacramento Theatre Company, or cheer on the NBA's Sacramento Kings at the Golden 1 Center – there's something for everyone here. Begin your career journey in Rancho Cordova, where work-life balance meets endless possibilities!
