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Customer Care Representative

Natick, MA 01760

Posted: 10/03/2025 Employment Type: Contract To Hire Industry: CSR Job Number: 43629 Pay Rate: 18.00

Job Description

Customer Care CSR 
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
 
Essential Duties and Responsibilities: 
  • Providing exceptional customer service
  • Process applications
  • Perform account maintenance and other account changes.
  • Assist in the reduction of Production backlog.
  • Contact customers for additional account information. 
  • Prepare reports to include daily Walk-In Report 
  • Audit work for accuracy 
  • Cash out and prepare deposit at end of shift. 
  • Assist in opening and closing the office as needed.  
Required Skills: 
  • 1-2 years customer service experience 
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. 
  • Adapt quickly, efficiently, and positively to various projects assigned. 
  • Works well in a fast-paced, multi-task-oriented environment. 
  • Must be flexible to work various shifts between 7AM – 7PM with rotating weekends. 
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Kelci Norton

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About Natick, MA

Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Natick, Massachusetts. Situated just outside of Boston, Natick offers a perfect blend of urban convenience and suburban charm. Known for its rich history, stunning parks like the Cochituate State Park, and upscale shopping destinations such as the Natick Mall, this area provides endless growth opportunities for job seekers. From catching a game at Fenway Park to enjoying a performance at the historic Boston Opera House, there's no shortage of cultural experiences to indulge in. Discover career opportunities in this bustling region and embrace the unique culture and opportunities it has to offer.