Posted: 09/16/2026Employment Type:Contract To HireIndustry:CSRJob Number: 45206Pay Rate: 16.50
Job Description
Customer Service Representative (Call Center)
Position Overview
The Panther Group is seeking dependable, customer-focused Customer Service Representatives for a busy, on-site call center in Auburn, MA.
In this role, you will assist customers with account questions, payments, billing inquiries, and general customer service needs through phone, email, and chat. This is an excellent opportunity for someone who communicates professionally, learns new computer systems quickly, and enjoys helping customers resolve problems.
Training
New employees will complete approximately eight weeks of paid, on-site training.
Training Location: Auburn, MA
Training Schedule: Monday–Friday, 8:00 AM–4:30 PM
Reliable, consistent attendance throughout the training period is required.
Key Responsibilities
Handle inbound customer inquiries by phone, email, and chat
Assist customers with account setup, updates, and maintenance
Process payments and respond to billing questions
Research and resolve account discrepancies and transaction issues
Update customer contact information and account preferences
Provide requested account documents and information
Accurately document customer interactions in internal systems
Meet established call-center performance and availability expectations
Participate in quality assurance and call-monitoring programs
Follow assigned schedules, breaks, and attendance requirements
Complete filing, documentation, and other administrative tasks as needed
Maintain professionalism during all customer interactions
Qualifications
Fluency in English is required
Bilingual English/Spanish or English/Portuguese skills are strongly preferred
Previous customer service or call center experience is preferred
Strong verbal and written communication skills
Basic computer proficiency and accurate data-entry skills
Ability to navigate multiple systems while speaking with customers
Ability to multitask in a fast-paced call center environment
Strong attention to detail and problem-solving skills
Dependable attendance and punctuality
Ability to work on-site in Auburn, MA for all scheduled shifts
Discover exciting career opportunities in and around Auburn, Massachusetts! Nestled in the heart of the picturesque Worcester County, this region offers a perfect blend of small-town charm and big-city amenities. With proximity to bustling cities like Worcester and Boston, job seekers can enjoy a myriad of career growth prospects while savoring the serene beauty of places like Auburn Mall and the historic Pakachoag Hill. Enjoy delectable New England cuisine at local eateries and explore the vibrant arts scene at venues like the Worcester Art Museum and Hanover Theatre. Join us in embracing the unique culture and endless opportunities that this delightful region has to offer. Explore our job listings now!
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