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Call Center Representative

Auburn, MA 01501

Posted: 05/01/2024 Employment Type: Contract To Hire Industry: CSR Job Number: 41861 Pay Rate: 16.50

Job Description

Job description
The Panther Group has an immediate need for Call Center Representative in the Auburn, MA area.

Job Description:
Under the direction of the Supervisor, the Customer Service Representative (CSR) is the primary point of contact for all program member needs. The CSR is responsible for all telephone account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the APC database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.

Essential Duties and Responsibilities:
  • Process telephone inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, payments, adjustments, and statement requests
  • Research overcharges, and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paper work as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Must remain professional under every circumstance with patrons and staff members

Required Skills:
  • 1-2 years customer service experience
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills
  • Adapt quickly, efficiently, and positively to various projects assigned
  • Works well in a fast-paced, multi-task environment
  • Must remain professional under every circumstance with patrons and staff members
  • Must maintain a good attendance record

Location: Training is 4 to 6 weeks, once completed if the candidate is meeting their goals / metrics they are open to remote work at that time.

Hours: Monday-Friday, 6:45AM-7:30PM, Saturday 8:45AM-1:30PM (rotating).


Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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About Auburn, MA

Discover exciting career opportunities in and around Auburn, Massachusetts! Nestled in the heart of the picturesque Worcester County, this region offers a perfect blend of small-town charm and big-city amenities. With proximity to bustling cities like Worcester and Boston, job seekers can enjoy a myriad of career growth prospects while savoring the serene beauty of places like Auburn Mall and the historic Pakachoag Hill. Enjoy delectable New England cuisine at local eateries and explore the vibrant arts scene at venues like the Worcester Art Museum and Hanover Theatre. Join us in embracing the unique culture and endless opportunities that this delightful region has to offer. Explore our job listings now!
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