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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
16.50
HOUR
true
Call Center Representative
Posted: 03/28/2025
2025-03-28
2025-05-22
Employment Type:
Contract To Hire
Industry: CSR
Job Number: 43009
Pay Rate: 16.50
Job Description
Call Center Representative
PROJECT HOURS:Â The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 7am to 730pm in addition to rotating Saturdays 9am to 130pm. Â This is a full-time position for a total of 40 hours per week.
Location:Â This role is ONSITE near the Worcester, MA area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.
Position Summary
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.
Responsibilities
Requirements
Â
PROJECT HOURS:Â The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 7am to 730pm in addition to rotating Saturdays 9am to 130pm. Â This is a full-time position for a total of 40 hours per week.
Location:Â This role is ONSITE near the Worcester, MA area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.
Position Summary
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.
Responsibilities
- Process telephone inquiries, fax information/applications to customers if required.
- Perform account maintenance, including address changes, payments, adjustments, and statement requests
- Research overcharges and submit for adjustment.
- Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
- Prepare reports to include daily Phone Call Log.
- File applications and other paperwork as necessary.
- Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
- Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
- Must remain professional under every circumstance with patrons and staff member
Requirements
- High School Diploma or the equivalent required
- Previous customer service experience required, preferably in a call center environment
- Strong written and verbal communication skills
- Fluent in both English and Spanish preferred
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Meet Your Recruiter
Jake Carroll
Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group.
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Discover exciting career opportunities in and around Auburn, Massachusetts! Nestled in the heart of the picturesque Worcester County, this region offers a perfect blend of small-town charm and big-city amenities. With proximity to bustling cities like Worcester and Boston, job seekers can enjoy a myriad of career growth prospects while savoring the serene beauty of places like Auburn Mall and the historic Pakachoag Hill. Enjoy delectable New England cuisine at local eateries and explore the vibrant arts scene at venues like the Worcester Art Museum and Hanover Theatre. Join us in embracing the unique culture and endless opportunities that this delightful region has to offer. Explore our job listings now!
