Call Center Representative

Auburn, MA 01501

Posted: 03/22/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 3739967

CALL CENTER JOB DETAILS:

Duties:
  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.
  • Demonstrate consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication.

CALL CENTER EXPERIENCE/SKILL REQUIREMENTS:
  • 1-2 years of relevant experience.
  • Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
  • Knowledge of medical terminology is preferred.
  • Fluency in Spanish preferred.
  • Administrative experience strongly preferred.

OTHER CALL CENTER REQUIREMENTS:
  • Maturity and ability to exercise sound judgement
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills

Andrew Nason
Client Relationship Manager

Andrew is an enthusiastic recent addition to The Panther Group recruitment team. He is a very motivated team player and is responsible for our day-to-day recruiting.

Andrew is a die hard Ohio State football fan.

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