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Client Service Representative
Portsmouth, NH 03801 US
Job Description
The Client Service Representative, is responsible for working with clients and internal staff to support the overall workflow of the Subrogation department.
ESSENTIAL FUNCTIONS:
- Navigates internal and client specific systems, maintains account files and completes balance verifications via phone and email.
- Indexes documentation from client systems, answers client status requests and updates accounts with relevant information, including damages, vehicles, location of accident, arbitration information and parties involved.
- Reviews and processes mail and faxes from responsible parties and carriers.
- Organizes and updates debtor documentation to be mailed to responsible parties.
- Reviews and works department emails.
- Assists in annual audit, contacting DMVs to confirm license suspension criteria and contact information is accurate.
- Reviews and processes all releases, installment agreements, and promissory notes.
- Completes additional tasks and responsibilities, as directed by department supervisor and manager.
- Minimum of 1+ years in a customer service position required.
- Strong interpersonal and verbal communication skills.
- Must have a strong attention to detail and are highly organized.
- Excellent interpersonal and verbal communications skills.
- Strict adherence to confidentiality and high ethical standards.
- Experience working with Microsoft Office (Word, Excel, Outlook) is preferred.
- Basic math and writing skills.
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
- Ability to maintain a predictable and consistent fulltime work schedule.
- High school diploma or equivalent required.
- Hybrid AFTER 90 days / Portsmouth, NH
- $18.00 per hour
Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
